Delete your account

You can delete your ATIS account at any time, unless an ATIS trip booking is still under way. Deleting it signs you out for good. It does not remove what you have already published: ATIS keeps your published stories and photos, but without your name.

1. Sign in and open your account menu (it is also on the Preferences page).
2. Select Delete account.
3. Read what stays and what changes.
4. Enter your Current password. If you sign in with Google and have no password, see below.
5. Select Delete my account. You are signed out, and the account cannot be used again.

If you sign in with Google

If you signed up with Google and never set a password, the page offers Email me a confirmation link instead of the password box.

• Select it. ATIS sends a one-time link to your email address.
• Open the link while you are signed in, and select Delete my account.
• The link works once and expires after a short time. If it has expired, ask for a new one.

If you have an ATIS trip booking

You cannot delete your account while a booking is requested, confirmed, paid, or under way. Finish the trip, or cancel the booking first: open it in My trips and contact ATIS by WhatsApp or email, as Change or cancel a booking explains. Once every booking is finished, cancelled, or refunded, you can delete your account.

What is removed

• Your profile.
• Your saved collections.
• Your notifications and your notification settings.
• Your access to any business listing you managed.
• Your email address on the account, which is replaced, so you can no longer sign in. Your Google sign-in link is removed too, so you can sign up again with the same Google account later.
• The details of the travellers on your finished trip bookings (names, passports, contacts), and your notes on those bookings. The bookings and their invoices stay for ATIS's accounts, without your email address.
• What you wrote in a tailor-made trip request. Any open request is closed.
• If you are a contributor: your contributor application text and your payout details. Your contributor status ends.

What stays

• Stories and photos you have already published stay online, credited to "ATIS contributor" instead of your name.
• A business listing you managed stays on ATIS. Only your access to it ends.
• Contributor earnings already paid stay in ATIS's records. Earnings not yet paid are withheld: they are not paid once the account is deleted.

Good to know

• Deleting an account cannot be undone.
• To have your published stories or photos removed as well, contact ATIS: WhatsApp +971508944657.
• If you have contributor earnings waiting to be paid, ask ATIS to pay them before you delete your account.
• Staff accounts cannot be deleted here. An administrator removes them.
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