Change or cancel a booking

You cannot change or cancel an ATIS trip booking on the site yourself. ATIS staff do it for you, following the booking terms and the cancellation and refund policy you accepted when you booked.

1. Open your booking in My trips. Its reference starts with T-.
2. Under Change or cancel, choose WhatsApp or Email. The message already names your booking reference; say what you want to change, or that you want to cancel. The date we receive your message counts as the date of your request.
3. For a change, we tell you whether it is possible and whether it changes the price, before anything is changed.
4. For a cancellation, ATIS cancels the booking. It shows Cancelled, its unpaid invoices are cancelled, and we send you a message.
5. If money is due back to you under the policy, we return it outside the site. The booking then shows Refunded, and we send you another message.

Good to know

• The version of the cancellation and refund policy in force when you booked is the one that applies to your booking.
• What you get back depends on how much notice you give before the start date. The notice periods and percentages: Owner to confirm.
• Whether the deposit can be refunded, and which costs already paid to suppliers cannot be recovered: Owner to confirm.
• How refunds are paid, and how long they take: Owner to confirm.
• A booking cannot be cancelled here once the trip has started.
• On a group departure, cancelling gives your seats back so that other travellers can take them.
• To reach ATIS: WhatsApp +971508944657.
• If ATIS has to cancel or change your trip, see When a trip cannot go ahead.
• Travel insurance covers things this policy does not, such as illness or a missed flight. We recommend it for every trip.
• After a cancellation, your travellers' passport details are deleted sooner.
• To pay invoices, see Deposits and balance payments.