ATIS

Help centre · ATIS trips

Deposits and balance payments

How the deposit and the balance for an ATIS trip are invoiced, when each one is due, and how to pay them.

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You pay for an ATIS trip in two parts, a deposit and a balance. Both are invoices that you find on your booking page in My trips, under Invoices. Your total was fixed when you booked, and the invoices keep that amount whatever happens to prices or exchange rates later.

The deposit

  • We issue the deposit invoice when we confirm your booking. Nothing is due before that.
  • The deposit is a fixed percentage of your total: currently 30 % (Owner to confirm).
  • It is due a few days after the invoice is issued: currently 7 days (Owner to confirm).
  • Once we record the payment, your booking shows Deposit paid.

The balance

  • The balance is the rest of your total. It falls due before the trip starts: currently 30 days before the start date (Owner to confirm).
  • We issue the balance invoice about two weeks before its due date (Owner to confirm). If you book close to the start, we issue it straight away.
  • We send you a message when the balance invoice is issued.
  • Once it is paid, your booking shows Paid in full. A trip starts only when it is paid in full.

How to pay

  • To pay, contact ATIS on WhatsApp or by email and quote your booking reference, which starts with T-. The WhatsApp and Email links are on your booking page with the reference already filled in, and the confirmation and balance messages repeat them. We tell you how to pay: bank transfer, cash, or hawala.
  • To reach ATIS: WhatsApp +971508944657.
  • ATIS staff record your payment, and we send you a "Payment received" message.
  • Online card payment is not available yet. When it starts: Owner to confirm.
  • Trip prices and invoices are in US dollars.
  • Each invoice names the ATIS company that sells the trip. Its legal name and details: Owner to confirm.

Good to know

  • Pay each invoice by its due date. If you cannot, contact us on WhatsApp or by email before the date.
  • If a booking is cancelled, its unpaid invoices are cancelled too. What is refunded depends on the cancellation and refund policy. See Change or cancel a booking.
  • For your trip checklist, see Prepare for your trip.