How leads reach you

Travellers find your business on ATIS and contact you in two ways: directly, through the contact channels on your page, or with an inquiry that ATIS reads first.

Direct contact

Your page lists your phone numbers, email, website, and WhatsApp in a Get in touch box. A traveller who uses them reaches you directly. A WhatsApp message from ATIS opens with a short reference code, so you know where the traveller found you.

Inquiries through ATIS

• A traveller fills in the inquiry form on your page, or asks up to three businesses at once for quotes.
• ATIS staff read every inquiry first.
• If the traveller agreed to share their details with you, we forward the inquiry by email: to the people linked to your business, each in their own language, or to your business email in the Language ATIS should write to you in.
• The email contains the traveller's name, email, phone, travel dates, party size, message, and the reference code. Reply to the traveller directly.
• If the traveller did not agree, ATIS replies to them itself, and you do not see their details.

Reference codes

Every WhatsApp message started from ATIS and every inquiry carries a code that starts with R-. Count the codes you receive, and you know what ATIS brought you. If a traveller quotes a code, you know where they came from.

Reply, and reply quickly

About two weeks after an inquiry is forwarded, ATIS asks the traveller how it went. Unanswered inquiries lower a listing's quality score, which moves it down in lists. A quick reply is the best advertising you have.

Good to know

• Use a traveller's details only to answer their request.
• Keep your contact channels correct. A wrong number loses leads, and changing a verified one resets its check. See Edit your listing.
• The number of contacts and inquiries each month is in your report. See Read your monthly report.
• Getting more leads: see Advertise with ATIS.