Tell us how an inquiry went

About two weeks after ATIS forwards your inquiry to a business, we send you one short email to ask how it went. Answering takes a few seconds and helps the next traveller.

1. Open the email "How did your inquiry to … go?" and select Tell us.
2. On the How did it go? page, choose what happened: No response, Responded, Booked, or Did not book.
3. Add anything else you would like to tell us in the note field. This is optional.
4. Select Send.

Good to know

• Your answer is never shown publicly. It tells us which businesses really reply.
• Businesses that leave inquiries unanswered get a lower quality score, which moves them down in lists.
• We only ask about inquiries we forwarded to a business, and we ask only once for each inquiry.
• The email shows the business name and your reference code, so you know which inquiry it is about.
• The link belongs to your inquiry. If the page says the link is invalid or has expired, it can no longer be used, and you do not need to do anything else.
• If something went seriously wrong with a business, use Report a problem with this page on the business page as well. See Report a problem on a page.